Includes bibliographical references (pages 231) and index
Contents:
What's a crucial conversation? : and who cares? Mastering crucial conversations : the power of dialogue Start with heart : how to stay focused on what you really want Learn to look : how to notice when safety is at risk Make it safe : how to make it safe to talk about almost anything Master my stories : how to stay in dialogue when you're angry, scared, or hurt State my path : how to speak persuasively, not abrasively Explore others' paths : how to listen when others blow up or clam up Move to action : how to turn crucial conversations into action and results Yeah, but : advice for tough cases Putting it all together : tools for preparing and learning
