Includes bibliographical references (pages 473-489) and indexes
Contents:
Introduction to reference and information services Determining the question : in-person, telephone, and virtual reference interviews Finding the answer : basic search techniques Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources Answering questions about anything and everything : encyclopedias Answering questions that requires handy facts : ready reference sources Answering questions about words : dictionaries Answering questions about events and issues, past and present : indexes and full-text databases Answering questions about health, law and business : special guidelines and sources Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides Answering questions about the lives of people : biographical information sources Answering questions about governments : government information sources When and how to use the internet as a reference tool Reader's advisory work / Cindy Orr Reference work with children and young adults / Meghan Harper Information literacy in the reference department Selecting and evaluating reference materials Ethics in reference / Angela Ecklund Managing reference departments Assessing and improving reference services Reference 2.0 The future of information service Appendix. RUSA outstanding reference sources 2007-2012
