Recognizing public value

Moore, Mark H., 1947-

Book 2013

"Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, publ...

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Public administration Moral and ethical aspects United States Case studies

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ISBN:

9780674066953
0674066952

Description:

xiii, 473 pages : illustrations ; 25 cm

Notes:

Includes bibliographical references (pages 423-466) and index

Contents:

William Bratton and the New York City Police Department: the challenge of defining and recognizing public value
Mayor Anthony Williams and the D.C. government: strategic uses of a public value scorecard
John James and the Minnesota Department of Revenue: embracing accountability to enhance legitimacy and improve performance
Jeannette Tamayo, Toby Herr, and Project Chance: measuring performance along the value chain
Diana Gale and the Seattle Solid Waste Utility: using transparency to legitimize innovation and mobilize citizen and client coproduction
Duncan Wyse, Jeff Tryens, and the Progress Board: helping polities envision and produce public value
Harry Spence and the Massachusetts Department of Social Services: learning to create right relationships

LCCN:

2012022228

Control Number:

1010769

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