Section 1: Ongoing Feedback. Giving effective feedback: the two types of feedback, defined Sometimes negative feedback is best / Heidi Grant Halvorson Giving feedback that sticks: prevent a fight-or-flight response / Ed Batista A better way to deliver bad news: take an open approach to your discussion / Jean-François Manzoni The set-up-to-fail syndrome: how bosses create their own poor preformers / Jean-François Manzoni and Jean-Lois Barsoux How to give feedback that helps people grow: establish trust, then focus on improvement / Monique Valcour Recognize good work in a meaningful way: tailor your rewards to the person and the effort / Christina Bielaszka-Duvernay Section 2: Formal Performance Appraisals. Delivering an effective performance review: five basic ruls for getting it right / Rebecca Knight Managing performance when it's hard to measure: focus on the individual, not a rating / Jim Whitehurst Stop worrying about your employee's weaknesses: emphasize their strengths to help them grow / Peter Bregman How to set and support employee goals: set your people up to succeed / Amy Gallo When to grant a promotion or raise: first, make sure they can do the job they want / Amy Gallo Tips for record keeping: track performance so reviews run smoothly Section 3: Tough Topics. How to help and underperformer: identify the problem and see if coaching can help / Amy Gallo Delivering criticism to a defensive employee: stick to the facts / Holly Weeks How to give star performers productive feedback: discuss performance, new frontiers, and aspirations / Amy Gallo Prioritizing feedback-even when time is short: three ways to be more efficient / Daisy Wademan Dowling Navigating the choppy waters of cross-cultural feedback: make subtle shifts to adapt your approach / Andy Molinsky How to discuss performance with your team: let them do the talking first / Rebecca Knight
