Includes bibliographical references (pages 549-552) and index
Contents:
The DNA of Toyota lies in its culture The human systems model Toyota way + local environment + purpose = success Attract competent and trainable people Developing competent and able people Engaging competent and willing people in continuous improvement Inspiring people to be committed to the company, family, and community Work groups and team problem solving Clean and safe workplace Two-way communication and visual management Servant leadership Commitment and tools for stable employment Fair and consistent HR policies and practices Slow promotion and rewards for teamwork Hoshin Kanri and floor management development system Leveling up Toyota culture at Toyota Motor Sales The Lexus and Scion stories Developing your culture of quality people for long-term mutual prosperity
