Why bother? : estimating the value of doing any Can we? : should we? : when to use employees and when to use third-party help What's the context? : become the perfect client before you call the consultant Who's our partner? : finding & selecting great consultants Big or small? : the surprising value of independent consultants What could go wrong? : reducing risk What are our options? : value wizardry and sophisticated contract negotiation What's the deal? : fees and contracts for consultants How do i prep for success? : readying your company before the project starts How do i run a great project? : deriving outstanding value from your consultant How do we lock in value? : making change stick after the consultant leaves