Relating: it's the cake Theater games with engineers The heart and head of communication The mirror exercise Observation games Making it clear and vivid Reading minds: Helen Riess and Matt Lerner Teams Total listening starts with where they are Listening, from the boardroom to the bedroom Training doctors to have more empathy My life as a lab rat Working alone on building empathy Dark empathy Reading the mind of the reader Teaching and the flame challenge Emotion makes it memorable Story and the brain Commonality Jargon and the curse of knowledge The improvisation of daily life
