ITIL Foundation exam guide

Davies, Jim, 1964- author.

Book 2016

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ISBN:

9780071842112
9780071841603
007184211X
0071841601

Description:

xvii, 268 pages : illustrations ; 24 cm + 1 CD-ROM (4 3/4 in.)

Notes:

Includes index

Contents:

Chapter 1: ITIL fundamentals
Chapter 2: The service lifecycle
Chapter 3: Service strategy
Chapter 4: Service design
Chapter 5: Service transition
Chapter 6: Service operation
Chapter 7: Continual service improvement
Chapter 8: ITSM in the real world
Appendix A: Implementation
Appendix B: ITSM qualifications structure
Appendix C: Instant ITIL expertise
Appendix D: About the CD-ROM

LCCN:

2016027139

Control Number:

2353491

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