Treating people well : the extraordinary power of civility at work and in life

Berman, Lea, author.

Book 2018

A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well.--Provided by Publisher.

Item Details & Discovery

Explore Topics & Themes:

Conduct of life

Courtesy

Etiquette

White House (Washington, D.C.) Employees Anecdotes

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Anecdotes

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ISBN:

9781501157981
1501157981

Edition:

First Scribner hardcover edition

Description:

xxiv, 226 pages, 8 unnumbered pages of plates : colour illustrations ; 24 cm

Notes:

Includes bibliographical references (pages 223-226)

Contents:

Foreword / Laura Bush
Introduction
Begin with confidence
Humor and charm, the great equalizers
The quiet strength of consistency
Listen first, talk later
Radiate calm
Handle conflict diplomatically
Honesty is the best policy (except when it isn't)
The gift of loyalty
Own you mistakes
Keep smiling, and other ways to deal with difficult people
Virtual manners
Details matter
Conclusion

LCCN:

2017061756

Control Number:

2354003

Other Authors:

Bernard, Jeremy, 1961-
Bush, Laura Welch, 1946- writer of foreword

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