Conducting the reference interview : a how-to-do-it manual for librarians

Book 2019

"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an intera...

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Explore Topics & Themes:

Electronic reference services (Libraries)

Interviewing

Reference services (Libraries)

Part of a Series:

How-to-do-it manuals for librarians How-to-do-it manuals for libraries

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ISBN:

9780838917275

Edition:

Third edition

Description:

xx, 320 pages ; 28 cm

Notes:

Includes bibliographical references and index

Contents:

Why bother with a reference interview?
The first thirty seconds
Finding out what they really want to know
Beyond negative closure
Special contexts for the reference interview
The reference encounter in virtual environments
The readers' advisory interview
Establishing policy and training for the reference interview

LCCN:

2018041341

Control Number:

2886097

Other Authors:

Nilsen, Kirsti, author
Radford, Marie L., author

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