Whatever works : the small cues that make a surprising difference in our success at work--and how to create a happier office

"Thalma Lobel, one of the world's leading experts on human behavior, explores groundbreaking psychological research on job performance, satisfaction, and creativity, revealing the hidden factors-often unrecognized, counterintuitive, or invisible-that have profound effects on how well we can do our jobs and how happy we are at work"-- Provided by publisher.