Telling the technical services story : communicating value

9780838949467

229 pages ; 23 cm

Includes bibliographical references and index

Part I: Communication within the Department
Usable Documentation for Technical Services: How to Win Friends and Confluence People / Autumn Faulkner and Emily Sanford
Using Basecamp Project Management Software to Improve Communication and Efficiency / Patrick Flanagan
Retreating to Advance Together: Communicating through Internal and External Retreats / Gwen Meyer Gregory
Up, Down, and Sideways: Multidirectional Communication within a Multifaceted Technical Services Project / Melissa Moll and Shelby Strommer
Part II: Communication across Library Departments
Small but Mighty: Cultivating a Community of Practice to Document the Past and Prepare for the Future / Kaylan Ellis, Jennifer Donley, and Christopher Deems
Interdepartmental Communication through Informational Classes: Creating a Community of Cataloging and Metadata Stakeholders in an Academic Library / Xiying Mi, Bonita Pollock, and Brian Falato
Improving Interdepartmental Communication and Workflows: A Survey of Workflow Tools and Implementation of Trello at University of Colorado Boulder Libraries / Erin Block and Kimberly Lawler
Communicating E-Resource Access Issues: Marymount University's Steps to Creating and Troubleshooting Training for Public Services / Meghan Burke
Investigating Communication Breakdown among Technical Services Departments and Subject Librarians / Jennifer Mezick and Elyssa M. Gould
Part III: Communication Outside the Library
Collections as a Campus Conversation: The Colorado School of Mines' Approach to Collection Development / Anna Seiffert
What Difference Does It Make? Marketing in Technical Services at a Special Library / Hilary Hargis and Jenny Novacescu
Continuous Improvement: Using Collaboration Between Technical Services, IT, and Public Services to Make an Impact / Heather Jeffcoat, Marlee Givens, Sofia Slutskaya, and Karen E. Viars
Expand Your Reach, Empower Your Community: Implementing a Metadata Outreach Service Program / Maggie Dull
Hope for the Best, Prepare for the Worst: A Case Study for Engaging Faculty and University Administration with a Multi-year Deselection Project / Jamie Hazlitt and Glenn Johnson-Grau
Appendixes
Appendix A: Follow-Up Survey Questions
Appendix B: Collections Updates Email Example
Appendix C: Browse Feature in Primo
Appendix D: Questions for IRB Protocol "How Undergraduate Students Use the Primo Catalog"
Index

2020058696

3179795

Edwards, Kimberley A., editor
Mackenzie, Tricia (Tricia Wall), editor