Includes bibliographical references (pages 259-260) and index
Contents:
A letter from Simon Sinek Welcome to the hospitality economy Making magic in a world that could use more of it The extraordinary power of intention Lessons in enlightened hospitality Restaurant-smart vs. corporate-smart Pursuing a true partnership Setting expectations Breaking rules and building a team Working with purpose, on purpose Creating a culture of collaboration Pushing toward excellence Relationships are simple, simple is hard Leveraging affirmation Restoring balance The best offense is offense Earning informality Learning to be unreasonable Improvisational hospitality Scaling a culture Back to basics Epilogue
