Gemba kaizen : a commonsense low-cost approach to management
In Gemba Kaizen, world-class quality expert Masaaki Imai focuses the result-boosting techniques of kaizen on the place where they'll do the most good - gemba - the most critical areas of business performance. Defined as the "real place" where real action occurs, gemba is where products are developed (the lab and design table) and made (the shop floor), and where services are provided (the service center, retail outlet, or wherever customers come...