The control theory manager : combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it

"In this book William Glasser, M.D., combines his control theory with the wisdom of W. Edwards Deming to explain both what quality actually is and what managers need to do to achieve it. He explains that while many American managers are well aware that they are losing market share to quality foreign competition, especially to Japanese companies that have embraced Dr. Deming's ideas, they seem unable to put these same ideas into practice in the Un...