From the worm's eye view to the bird's eye view: the principles of designing processes Measure for measure: getting process metrics right Taking ownership: creating a new role for a process organization Performers and infrastructure: Getting end-to-end work done Leadership and culture: creating change and making it stick Governance and expertise: Keeping process on course Pulling it all together Tetra Pak: a business transformed Gamesa: Creating a company-wide process culture Four Aces: coming up short Hattaway Inc.: The band-aid Acme specialities: The best-laid plans Modeling process maturity: Your guide through the journey
