What is a professional manager Defining your role The staff mosaic : working together Understanding each person in your department Clarifying what you and your employees have in common Adopt positive and productive attitudes Perpetuating a problem-solving culture Listening--really listen and you'll hear more than words Mastering the art of asking questions Eliminating weeds from your departmental garden Giving the gift of constructive criticism Hiring the right people Conducting meaningful performance reviews Delegating effectively and empowering employees to take risks Mastering productive meetings is as easy as PIE Resolving conflicts Handling harassment Moving forward
