The current landscape of physical delivery. Delivery : the forgotten function / Valerie Horton Factors influencing delivery options / Valerie Horton and Brenda Bailey-Hainer Physical delivery service organization / Bruce Smith Library delivery service models. Creating an in-house delivery system / Bruce Smith Outsourcing delivery services / Valerie Horton and Greg Pronevitz Contractual vendor relations / David Millikin and Brenda Bailey-Hainer Managing physical delivery services. Routing and materials management systems / Bruce Smith and Valerie Horton Growth management solutions / Valerie Horton, Ivan Gaetz, and Bruce Smith Managing participating libraries' relationships / Valerie Horton Managing the delivery service / Valerie Horton, Lisa Priebe, and Melissa Stockton The future of physical deliver. Home delivery / Lori Ayres and Jim Myers Connecting courier services / Valerie Horton
