Crucial conversations : audio companion [book on CD]
Notes:
"Audio companion" - the audio workout to strengthen your crucial conversations skills -- Container
Contents:
CD 1 : What dialogue is and why it's important ; How to stay focused on what you really want CD 2 : How to notice when safety is at risk CD 3 : How to make it safe to talk about almost anything CD 4 : How to stay in dialogue when you're angry, scared, or hurt CD 5 : How to speak persuasively, not abrasively ; How to listen when others blow up or clam up CD 6 : How to turn crucial conversations into actions and results ; Peers, at home, and bosses
