What's the big deal about change? The high cost of belly flop : a case for engagement Change-friendly : it's rhyme and reason You make a lousy somebody else : authentic leadership The power of four Ts Think-friendlysm : see the world through a fresh lens Talk-friendlysm : put your best voice forward Trust-friendlysm : make trust first to make it last Team-friendlysm : connect with their heads, hearts, & hopes Change plain and simple Step 1: validate the journey Step 2: scan for speed bumps Step 3: chart the course Step 4: build a coalition Step 5: ford the streams Step 6: stay on message Step 7: mind the gap Appendices Index
