From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright Tracking our performance : assessment at the University of Virginia Library / Lynda S. White The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell Building an assessment program in the Liberal Arts College Library / Lucretia McCulley Developing a library assessment program at Washington University in St. Louis / Carol Mollman
