The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades.
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"Why Cope When You Can Heal? is an essential resource for doctors, nurses, paramedics, and other healthcare professionals--and the leaders who support them--as they navigate the traumatic stress they have experienced and continue to face"-- Provided by publisher.
Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship. This one-of-a-kind guide ties it all together with this simple sentiment: When you're upfront with your target a...
Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible. He illustrates simple strategies for effectively communicating so that everyone comes out a winner.